At AutoBits Global, customer satisfaction is important to us. We offer a 20-day refund policy under the conditions outlined below.

⏱️ Refund Period

Customers may request a refund within 20 days from the date of delivery.
Requests made after 20 days may not be eligible for a refund.

✅ Eligible for Refund

A refund may be approved if:

• The item received is significantly different from the ordered product

• The item is damaged during transit (proof required)

• The wrong item was shipped

• The item has a major defect not disclosed before purchase

Customers must notify us immediately after receiving the item and provide clear photos or videos as evidence.

❌ Not Eligible for Refund

Refunds will not be provided in the following cases:

• Damage caused by improper installation or misuse

• Normal wear and tear of used parts

• Change of mind after purchase

• Minor scratches or cosmetic issues typical of used auto parts

• Issues reported after the 20-day period

📦 Return Conditions

• Items must be returned in the same condition as received

• All original parts and accessories must be included

• Returns must be approved by our team before shipping

Unauthorized returns may not be accepted.

🚚 Return Shipping

• Return shipping costs are the responsibility of the buyer unless the error was on our part

• We are not responsible for damage during return transit

💳 Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed via the original payment method or as mutually agreed

• Processing time may vary depending on payment channels

📌 Important Notice

All items are inspected and securely packed before shipment to ensure quality and accuracy.

For refund requests or assistance, please contact us directly via phone or WhatsApp with your order details.